Jan Hotels Terms and Conditions

Privacy policy

Jan Hotels values your privacy. We want you to be confident in using this site and other Jan Hotels individual sites to make your online reservations. And we are very much aware of your concerns about the confidentiality of your information, and we have no desire or intent to infringe on your privacy.

We will not provide your personal information to anyone else. When you submit your personal information such as name, address, email address and telephone number, we will not give or sell this information to any outside company for any use. This information you provide will be kept confidential and will be used only to support your customer relationship with us. We have appropriate security measures in place to protect against the loss, misuse or alteration of the information we have collected from you at our site.

All of the information contained in this website and Jan Hotels individual websites, including the site design, graphics and text, are the copyrighted property of Jan Hotels. Any other trademarks, company names, product names and/or logos set forth in this website are the property of their respective owners.


Best rate Guarantee policy

Book your next stay in one of our fabulous Prague or Český Krumlov hotels directly with us!

We guarantee the lowest rates for Jan Hotels on the internet our official websites. No better rate will be offered elsewhere online for your choice of hotel, dates of visit, number of guests, room type and board basis. No booking fees applied on our websites. We guarantee safe and secure transactions while booking online.

Found a better rate elsewhere online prior to – or within 24 hours of – booking your hotel? Contact us and we will be glad to honour that confirmed lower rate.

Please note that our Best Rate Guarantee does not include packaged rates or reservations booked via opaque or auction sites.


Dispute resolution

To resolve disputes with our company Bohemia Properties a.s. concerning the services sold by our company, there is the possibility of alternative dispute resolution. The competent authority for discussing these disputes is the Czech trade inspection (www.coi.cz).

In case of disputes concerning the services sold by our company Bohemia Properties a.s. through our websites, there is the possibility of online dispute resolution. For this kind of resolution you can follow up the domain http://ec.europa.eu/consumers/odr/.

Cesky Krumlov Castle, Hotel Ruze & Hotel Old Inn in Cesky Krumlov, Czech Republic